Frequently asked
The questions
everyone asks first.
If you have a question that isn't answered here, ask the AI receptionist on a sample call — it has been trained on these too.
Getting started
How long does setup take?
Twelve minutes for most businesses. You describe what you do in plain English. The AI drafts a receptionist from your description and your website. You pick a voice. You pick a phone number. It activates the second your subscription starts. No engineer visit. No SIM. No paperwork.
Do I need to write a script?
No. The AI reads your website and your two-line description, then drafts the conversation flow itself. You can edit anything it gets wrong before going live — and most businesses don’t need to. They go live with the draft as-is... and tweak only after the first day of real calls.
Can I use my existing phone number?
Yes. You keep it. We provision a new UK number and you forward your existing line to it from your carrier — one command, sixty seconds. Callers still dial the number on your van or your business cards. The AI just answers it on your behalf.
Pricing & billing
Are there setup fees or per-minute charges?
No. £99 a month covers a dedicated UK phone number, unlimited inbound calls within fair use, transcripts, recordings, integrations, the lot. Nothing to add on. Nothing in the small print.
Can I cancel any time?
Yes. Two clicks from your dashboard. You keep service until the end of the billing period... then it stops. No exit fee. No notice period. No awkward retention call.
What happens if I miss a payment?
You get a few days grace. We email you the moment a payment fails so you can update your card — and the receptionist keeps answering during that window. If the payment isn’t resolved, service pauses... but your data, your knowledge base, and your number are preserved. Pay and you’re back live in seconds.
How it sounds
Will customers know they’re talking to AI?
If they ask, the receptionist tells them — it’s instructed never to pretend to be human. But the voice is good enough that most callers don’t ask. The pauses are there. The back-channelling is there. The “mm-hmm” is there. Listen to the samples on the homepage and judge for yourself.
What language and accent does it use?
UK English. Four voices — friendly, professional, calm, confident. No American voices on UK businesses by default. Your callers from Stoke or Stockport will hear someone who sounds local.
Can it sound like our existing receptionist?
No. You pick from four production voices. We don’t clone real people — that’s a deepfake risk and we won’t do it. But the receptionist learns your business’ tone, vocabulary, and opening line. So it sounds like the company... even if it doesn’t sound like one specific person.
What it can do
Does it book appointments?
Yes — straight into your calendar (Google Calendar, Office 365, or any iCal feed). It offers slots from your real availability, confirms on the call, and fires off the confirmation email or SMS before the caller hangs up. No double bookings. No “I’ll check and ring you back.”
Can it transfer to a human?
It will take a detailed message and pass it to the right person. Live transfer to a human while the caller waits is intentionally not enabled — most SMBs don’t have someone to transfer TO, and live transfers introduce edge-case failures we don’t want. If the right answer is "have a human call you back in ten minutes"... that’s exactly what happens.
What integrations does it have?
Calendar (Google, Office 365, iCal). Email (any inbox). CRMs via webhook (HubSpot, Pipedrive, monday.com, GoHighLevel, custom). Lead details flow in real time the second the call ends. You don’t copy-paste anything.
Privacy & safety
Where are call recordings stored?
Encrypted EU storage for 90 days. Then auto-deleted. Download them any time. Delete them on demand. We don’t use your call data to train models — yours or anyone else’s.
Can the AI make up information?
No. It’s instructed to answer only from your provided knowledge base. If a caller asks something not in there, the AI takes a message instead of guessing. You see exactly what was asked... and you can drop the missing answer into the knowledge base in under a minute, so the next caller gets a proper response.
What about GDPR and caller consent?
Calls open with an AI-disclosure prompt. Recordings are explicitly opted-in by you, the business. Caller details are stored on your behalf only. GDPR-compliant by default. And we’ll sign a Data Processing Agreement on request — just ask.